Frequently Asked Questions

 
 

How do I download an MP3?

For Android

1. An order confirmation screen that contains the link to the MP3 will appear after you complete your order.

2. Click on the link to download the MP3 to your phone.

3. You will see a download confirmation message. To listen to the MP3 right away, click the link in the message and enjoy the recording.

- To retrieve the MP3 to listen to at a later date, go to the music app on your phone. In the music app, open the Download file and look for the MP3 you purchased. Click on the file and enjoy the recording.

To learn how to download to other types of devices, click the button below.

 
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How do I calm my ‘monkey mind?’

Monkey Mind…

Have you ever heard of the following term: “Having a monkey mind”? That is when your mind wanders off often and your thoughts (the monkeys) are jumping from branch to branch. Your mind is unsettled and capricious. This experience can be quite frustrating. Luckily, there are many techniques that can help you to keep your mind focused and peaceful. Click the button below to continue reading to discover four different techniques that might work for you. Play around with these options and see which one works best for you.

 

I am a new client. What do I need to know?

For Joy’s contact information and/or information on making an appointment, click here.

To download the New Client Questionnaire, click here.

To download the New Client Information Form, click here.

For information on Fees and Payment, click here.

To pay of an upcoming appointment, click here.

To meet with me for an online appointment in VSee, click here.

 

Cancellation Policies

For Individual Sessions: Clients who miss an appointment without providing notice will be charged the regular appointment fee, as will appointments cancelled with less than 24 hours’ notice.

Appointments cancelled at least 24 hours in advance will not be charged.

In the event of a major, unexpected emergency, no charge will be made (not to exceed one time in 6 months).

There will be no charge for appointments cancelled due to dangerous travel conditions/weather.

Cancellation policies for courses and presentations: If I need to cancel the course or a class during the course due to circumstances beyond my control (for example a weather or family emergency) I will provide a full refund in the case of a course cancellation, and a rescheduled class in the case of a class cancellation.

If you are registered and have paid but because of a serious reason like a medical emergency can’t follow the course then you are welcome to follow another course of the same duration. This offer is valid for 12 months after the first session of the course. In order to claim this, contact me at 224.315.9507 or joyjoannaa@gmail.com. I do not provide partial refunds if you miss one or more classes during the course duration.